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Call Center Customer Service (Menara TM)

Sales and marketing
Full-time
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Menara TM, Kuala Lumpur

About The Job

RESPONSIBILITY
Confidently and knowledgeably provide the full suite of the company's customer service offerings (eg booking, enquiries, shipment status, tracking etc) to all parties contacting our company via the customer service hotline and other contact modes. Expected to work on shifts. Act as the ICCC ambassador in creating the first positive impression in carrying the our company’s brand image.

Job Requirements

 REQUIREMENT
  • Good in English, must be able to articulate
  • Candidate has to be a degree holder (any field), if Diploma it has to be more than 3 years duration .
  • Candidate must have a valid SPM certificate with at least good marks.
  • Candidates MUST have solid call centre experience, ideally in an environment that there are more than 100 calls per day per agent.
  • Candidates who have won awards in CC are most welcomed to join our high performance Customer Service team.
  • Candidate must be able to articulate their respective roles, the KPIs and the parameters behind the KPI, eg. Call Quality (what is measured under call quality)

Our Culture

SUBSIDIARY OF TECHNODEX BERHAD

 
TechnoDex Solutions Sdn Bhd (“TDS”) was founded in February 2001 and is 100% owned by TechnoDex Berhad.  TDS is a Professional Service organization and mainly focuses on technology & development and business process excellence.  The company was approved under MoF Green Lane Policy (PLH) with privileged benefits.

TDS comprises a group of Business Technology Specialist focusing on business process need.  Our unique platform – TechnoDex® Platform uses technology building blocks based on open source technology, focuses on delivering on budget, on time, and on operation needs.

TDS also comprises capability in cybersecurity. 

ICT BUSINESS SOLUTIONS PROVIDER

 Technodex Solution Sdn Bhd was founded in February 2001 and solely owned by Technodex Berhad. Specializing in Professional Services, we mainly focus on Development process excellence and ICT resources outsourcing as our core service. Accomplishment in application development and system integration have equipped us with expertise to find the suitable candidates for various positions and projects. We provide highly skilled manpower for various ICT environments, customized to accommodate all your business needs. 
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