Job Description

• Communicating with clients and guide them through the technical integration process which includes accounts creation and configuration 
• Collaborating with internal departments to facilitate client's need and ensure the details and flow conform to guidelines 
• Managing reports and necessary documentation as required for the integration process 
• Ensure timely and successful integration by effectively liaising with both internal and external party by closely monitoring the progress of the integration flow 
• Collect and analyse data to help suggest upgrades or additional features to establish best practices and ensuring customer satisfaction 
• Resolving complaints and preventing additional issues by improving processes 

Job Requirements

•  Possess Bachelor’s degree in management / communications / administration or relevant field. 
• Have exceptional communication, computer, and problem-solving skills 
• Be resourceful, analytical, adaptable and organized with the ability to rapport with clients 
• Work closely with cross-functional internal teams (including Customer Support, Billing Team, and Technical Team) to improve the entire customer experience 

Additional Info