Job Description

• Managing-International Transfers, Domestic Transfers (for expatriates), Repatriations (as focal point) and Termination activities as sending and/or receiving advisor
• Providing expatriate HR services to ensure that transfers of staff and families from/ to Shell companies in the relevant region are handled efficiently and in accordance with Group policy, meeting specified KPI’s
• Providing end-to-end coordination of the transfer activities involved with a Long-Term International Assignment (LTIA), Short-Term International Assignment (STIA) or International Commuter Assignment (ICA)
• Accountable for all activities relating to a transfer case, ensuring that other parties involved (e.g., service suppliers) provide the required support to the transfer
• Co-ordination of relocation services through relocation consultant (general orientation, home search, school search)
• Liaising directly with employees and service suppliers and take ownership of a transfer case according to Active Case management principles
• Escalate complex cases and queries appropriately on expatriate policy to the Tier 2 Subject Matter Experts
• Handing-off support of expatriates to Transactional Services Advisors when ‘settled’ criteria have been met 

Job Requirements

• English (fluent in written and verbal)
• University degree or equivalent, preferably in Human Resource or Hospitality Management or Business Administration or MBA
• Minimum 3 years work experience – previous experience in Shared Service, Call Centre, Service environment is an advantage
• Good working knowledge of MS Office
• Flexibility and proactiveness
• Good communication and interpersonal skills 

Company Benefits

Additional Info