Job Description

• Responsible for client on-boarding, client management, client on-site training and client experiences.
• Work closely in a team of 2-3 who will be on the front line of the business, responding to client and user enquiries and requirements
• Manage key client accounts and renewal of annual subscription
• Work in cross-functional teams such as sales and marketing to ensure your teams are delivering exceptional client and customer experiences
• Be a Subject-Matter Expert on your team’s processes and policies.
• Document user support processes and FAQs, and work on continuous process improvement
• Manage all user queries coming in from various platforms including but not limited to online chats, calls and emails
• Work closely with the Operations team to manage user expectations
• Share your insights on the user experience report with the team
• Opportunity to be promoted to Head of Department with stock options 

Job Requirements

• Candidates with at least 4 years of experience in a similar role will be highly preferred
• Excellent Communication Skills
• Ability to listen and empathize with the situation
• Good command of spoken and written English
• Resourceful and capable of learning fast and independently
• Open to flexible working arrangements (e.g. Friday to Tuesday)
• Self-motivated with a strong affinity for problem solving. 
• Can be held accountable for KPIs and deadlines. 

Company Benefits

Additional Info