Job Description

• Develop, implement and manage the branch sales and operations plan to achieve the branch target

• Set, review and communicate sales target to all levels of staff across the
• Review weekly sales targets / activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer  to SME and vice versa) and deep selling (consumers to hold more than one product) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain a network of business contacts especially SME customers

• Promote the core values of the Bank
• Empowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix

• Ensure there is clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the Bank
• Resolve customers’ complaints and attend to requests in a timely manner

• Ensure that there are no adverse reports from the audit findings of the
• Ensure compliance to the policies and procedures set by the Bank

Job Requirements

• Candidate must possess at least a Degree in Economics, Finance / Accountancy / Banking, Business Studies / Administration / Management, Marketing, Commerce or equivalent
• At least 5 years of working experience in the related field is required for this role
• Proven track record in branch sales, operations and customer service
• Ability to lead and motivate a team
• Excellent interpersonal, good written and verbal communication skills. (Local knowledge and dialect would be beneficial in handling SMEs)
• Strong wealth and credit knowledge

Company Benefits

Additional Info