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Customer Success Executive

Engages.ai
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RM 2500 - RM 4000

Menara UOA, Bangsar

Full-Time

Job Description

Our team provides Enterprises and Sales Professionals with solutions to boost their sales productivity and effectiveness. In doing so, we help our clients acquire new customers, retain existing ones, and ultimately increase revenue. 

QuickDesk is our simplified integrable sales engagement Customer Relationship Management (CRM) solution. With QuickDesk, sales professionals can better manage customers, track sales activities, and close deals. Some features of our CRM include leads and task management, mass communications, and quotation and invoice generation.

In Customer Success, the executives will face clients regularly in their journey to help clients achieve business results through our solutions and onboard new ones. They will consult and work closely with clients on how to optimise QuickDesk for their specific workflows while value adding to their business through a deep understanding of the client’s business. Customer Success Executives will be constantly learning about emerging customer needs. They will communicate these insights to other departments in the company in order to improve the overall client experience.

Responsibilities
  • Interact with Clients to provide support for successful adoption of company products;
  • Conduct User Training Sessions;
  • Assist in Customer Support through online service and in person consultations;
  • Research and report on clients’ needs and competitor analysis;
  • Analyse and report on industry trends and related products for success and new opportunities;
  • Brainstorm and document new features and modules;
  • Test and monitor the product for quality assurance;
  • Explore room for product improvement and product partners;
  • Draft business reports and proposals based on consumer insights.



Job Requirements

  • Interest and knowledge in IT and CRM;
  • Self-motivated and a results-driven attitude;
  • Confident and articulate presentation skills;
  • Deep understanding of the value of collaboration and teamwork;
  • Persuasive verbal and written communication in English;
  • Able to converse in English & Mandarin (with Mandarin-speaking clients (Preferred);
  • Excellent time management and resilience under pressure and tight deadlines;
  • Ability to visualise effective methodologies to improve the product workflow.

This position will be based in Bangsar, Kuala Lumpur, Malaysia.



Company Benefits

Family Culture

A family-like workplace, promoting collaboration, open communication, and shared success.

Pantry with Happy Food

Elevate your day with our pantry—happy snacks for a productive team!

Transport Allowance

Smooth commute guaranteed! We offer a transport allowance, and our offices are conveniently located near public transportation for your ease.


Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 7 Years of Experience

Job Specialisation

Customer Service


Company Profile

Engages.ai-logo-image

Engages.ai

At Engages.ai,

We envision business flourishing by harmonizing the art of sales and automating conversations through our integrable conversational AI & intelligence platform.

Our founder, Charmain Tan, recognized in Forbes 30 Under 30 2019 and featured in SG100WIT 2020, leads our vision and mission:

Vision:

Transforming sales and customer engagement through intelligent automations!

Mission:

Helping business owners and professionals grow by turning customer conversations into data, insights and revenue!

What Do We Do?

As we empower your sales and marketing team, we not only save you time and money but also drive more sales. Having served over 1,000 organizations in Singapore, Malaysia, Indonesia, and Phillippines, from SMEs to government agencies, we bring expertise to your doorstep.

We're dedicated to ensuring that businesses save time and money through our AI chatbot and intelligent platform. Here's how we can journey with you:

Lower Inside Sales and Customer Support Costs

Through Engages.ai's chatbot you can easily assist and support your customers globally at any hour in multiple languages with no downtime.

Lower Customer Acquisition Costs:

Equip your team with AI and digital tools to enable automated lead qualification and appointment scheduling, saving your personnel time.

Boost Customer Revenue:

Through AI-driven and Profile-based identified customer intent and interest, Engages.ai can provide the right recommendations, boosting your customer revenue.


company-logo-image

Customer Success Executive

Engages.ai

RM 2500 - RM 4000

Menara UOA, Bangsar

Full-Time

This job is no longer available