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Customer Support Executive /Manager (E-Commerce | Mandarin Speaker)

Hiredly X
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RM 2500 - RM 6000

Publika

Full-Time

Job Description

Company Background: China online shopping platform is now developing a Customer Support Team in Malaysia, seeking for experienced E-Commerce Customer Support talents to provide superior service to customers.

Job Descriptions:
  • Familiar with the rules and regulations of the e-commerce website platform, and maintain the favorable rate and sales reputation of the stores to ensure that the account indicators are in a healthy state; 
  • Lead the team to deal with messages of pre-sales, sales, and after-sales. Properly deal with returns, replacements and refund matters; 
  • Process customer orders and tracking orders. 
  • Hand customer complaints and bad reviews. 
  • Assist the logistics department in processing orders for the responsible account 
  • Collect and organize customer feedback and data records. And submit feedback regularly to urge relevant departments to improve; 
  • Supervise the operation of customer service and organize relevant training for team members from time to time to improve the professionalism of the customer service team. 

Working Hour: 9am-6pm, 6 offday in a month

Job Requirements

 
  • Skilled in both Chinese and English, Office application operation and report making. Recap here that English ability should be excellent , especially in listening and oral English. 
  • More than 3 years of customer service experience, and be able to independently manage the customer service issues of pre-sale, sales, and after-sales for each account. With team management experience is desired. 
  • Careful and smart, positive, good at communication, with strong sense of responsibility, and strong service awareness is wanted. 

Additional Info

Company Activity

Last active - few hours ago

Experience Level

0 - 7 Years of Experience

Job Specialisation

Customer Service, Admin / Human Resources


Company Profile

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Hiredly X

Hiredly X, the headhunting team of Hiredly, makes headhunting accessible and affordable for every employer, no matter the size or industry. 

We help employers screen and source the best candidates through exclusive access to our job portal database.

Assisted with AI, we make the headhunting process fast and accurate, allowing us to be competitive with our fees.


company-logo-image

Customer Support Executive /Manager (E-Commerce | Mandarin Speaker)

Hiredly X

RM 2500 - RM 6000

Publika

Full-Time

This job is no longer available