Job Description

• Deliver excellent customer service as per company's standards
• Ensure customer service standards provided are consistently maintained, especially in the areas of customer-handling and waiting time
• Understand all the procedures & policies related to the daily operations standards in the showroom
• Compliance to all the company's SOP
• Fully understand company's mission, culture, policies and product knowledge
• Perform cashiering duty in compliance with the cash-handling SOP
• Identify customer's problems and ensure solutions are extended
• Participate in projects or assigned duties in order to improve productivity and efficiency in showroom operations. 

Job Requirements

• SPM/STPM or Certificate in Retail Sales, Business Administration or any other related field
• Must be able to speak and write in Mandarin language
• 2-3 years working experience in customer service industry preferably in retail, F&B, banking industry or any other related field
• Knowledgeable and has experience handling customer enquiries and able to provide solutions for customers in a timely manner
• Customer-centric, proactive and analytical with strong sense of commitment towards highest standards of customer service
• Proficient in the use of Microsoft Office

Additional Info