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Customer Service (Johor Bahru - Mandarin Speaker)

Recruitment Firm
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Taman Ponderosa, Johor

About The Job

Working days & hours : Monday to Saturday (10:00am – 7:00pm), 5 Working days (Showroom closed every Sundays)

  • Deliver excellent customer service as per company's standards
  • Ensure customer service standards provided are consistently maintained, especially in the areas of customer-handling and waiting time
  • Understand all the procedures & policies related to the daily operations standards in the showroom
  • Compliance to all the company's SOP
  • Fully understand company's mission, culture, policies and product knowledge
  • Perform cashiering duty in compliance with the cash-handling SOP
  • Identify customer's problems and ensure solutions are extended
  • Participate in projects or assigned duties in order to improve productivity and efficiency in showroom operations. 

Job Requirements

  • SPM/STPM or Certificate in Retail Sales, Business Administration or any other related field
  • Must be able to speak and write in Mandarin language
  • 2-3 years working experience in customer service industry preferably in retail, F&B, banking industry or any other related field
  • Knowledgeable and has experience handling customer enquiries and able to provide solutions for customers in a timely manner
  • Customer-centric, proactive and analytical with strong sense of commitment towards highest standards of customer service
  • Proficient in the use of Microsoft Office

Our Culture


As the headhunting arm of one of the top job portal platforms in Malaysia (i.e. WOBB), Hiredly aspires to bring the best of today's talent right to your company's doorstep. Hiredly boasts to have an exclusive database of young, talented and passionate jobseekers who are eager to make an impact in the workplace. Emphasizing on our strengths, we specialize our services to recruit junior and mid level talents because we believe that they are and will be the future of tomorrow.  


Our objective is to help employers look for candidates who match the job requirements, and at the same time, we're helping candidates look for a company that really match their profile and character.

*Do note that since we are a recruitment firm, the job openings listed here are posted on behalf of our clients who are hiring. So if you are interested in any of the vacancies, feel free to apply to them and we will get in touch with you soon!