Job Description

• Attend to all Inbound on overall customer service related matters as well as customer queries within set KPI.
• Ensure complete follow through on all customer queries and investigation.
• Escalate issues to relevant departments or person in charge to resolve the matter in a timely manner.
• Participates in customer satisfaction improvement initiatives and call quality by monitoring and leading by example.
• Assist the Customer Service Team Lead/Supervisor with Call Center administrative tasks as required.
• Provide “World Class Service” to the customers by executing excellent Customer Service handling skills.
• Accepts change by demonstrating a positive attitude when change occurs.
• Supports the call center by proactively suggesting business improvement ideas.
• Participate in all training, meetings and activities conducted by department and company.

Job Requirements

• SPM/Diploma/Degree holder
• Fresh graduates welcome to apply
• Experience in call center applications, workforce applications, quality monitoring tools and applications, center reporting tools and technologies will be an added advantage.
• Able to adhere to working hours, 5 days a week (Mondays to Saturdays 10:00am - 7:00pm, Month end (30th/31st) 10:00am – 9:00pm)
• Good problem-solving skills
• Strong communication skills and multi-tasking ability.
• Proficient in written and spoken English, Bahasa and Mandarin
• Proficient in the use of Microsoft Outlook, Excel, PowerPoint and Words

Additional Info