Job Description

• Ensure a high-standard of customer success to existing and potential customers
• Manage and grow a team of customer success executives
• Empower team members with a focus on personal and professional development while managing PayrollPanda’s business needs
• Develop metrics to measure the growth and performance of the team, and provide reports to internal stakeholders
• Work closely with the leadership team and other departments on overall company strategy and improvements
• Constantly analyze, refine, and iterate on internal processes to make them simpler and more efficient 

Job Requirements

• 5-10 years of manager experience in customer service or related field
• Passionate about customer support and a customer-first mentality
• Ability to set strategy and articulate clear objectives at all levels
• Excellent written and verbal communication skills
• High attention to detail, structured and ambitious
• Extremely well organised with an ability to handle and digest large amounts of information from a variety of sources
• Available to start work within 1 month (preferred) 

Company Benefits

Additional Info