Customer Loyalty Team

Operations and admin
Full-time
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Bukit Segar, Cheras, Kuala Lumpur

About The Job

Oxwhite needs empathetic problem solvers for our Customer Loyalty team. We've been successful not only by fielding customers’ requests, but also anticipating their needs and staying one step ahead of the game. Our ideal candidate is someone with social intuition that knows when it's right to make an exception.

You will receive and answer all kinds of customer inquiries: providing sizing advice, handling damaged products, and tracking down packages. We take each email case by case and encourage our team to problem solve creatively.

  • Email all day, everyday; you're checking both Gmail and Helpscout every 24 hours
  • Handle product issues: sizing + styling questions, damaged item scenarios
  • Handle warehouse issues: wrong items and missing items
  • Handle shipping issues: lost packages, delayed shipping concerns
  • Study each new Oxwhite's product weekly
  • Collect data about customer happiness, help analyse customer segments and behaviour, support building a tailored user experience

Job Requirements

Is OXWHITE for you?

  • People-pleasers. As evident from the job title, your main objective will be to keep our customers happy!
  • Must be fluent in English
  • Well-versed with internet culture
  • Must have Passion (and patience) to talk to customers all day, every day!
  • Highly organized, confident, self-motivated and persistent
  • Are you passionate to create something revolutionary to people?
  • Are you enthusiastic to build something from scratch?
  • Do you love to work with fun, have self-motivation and dream big to be part of exciting team? 
  • Would you have previous 1-2 years experience in sales, marketing, customer service part time or full time ? (Preferred)
  • Would you have experience in the e-commerce / marketplace / fashion apparel industry? (Optional)

Our Culture

ABOUT US

It started with a simple idea: that men shouldn't have to go broke to look good.

We are a young startup creating clothing perfect for the modern business traveller. Great technology is around us. Why not use it to make high quality shirts that are comfortable and look good all day long?  

At OXWHITE, we've sourced the world's best cotton — engineered to last a lifetime. We use only 100% USA SUPIMA® Cotton, processed with unique post-cure treatments to create the world's most advanced non-iron technology. 

We quit our jobs to gone all in on this passion project of ours. It's taken us 1 year to perfect our first product, a classic men's shirt, and we are finally ready for launch. Our mission is to make life as easy as possible, without compromising on quality and design.

Together with our designer, we have collected data from 70,000 men to design the perfect fit for the Asian physique. To us, it represents the perfect marriage between style and comfort. 

It’s time to iron less, buy less, and wear more. 

OUR VALUES

Create Fun and a Little Weirdness – One way that we differ from other companies is that we’re not afraid to be a little weird. Weird certainly isn’t a bad thing – it can actually be fun! One of the reasons why our company culture is so successful is because our atmosphere is fun and employees are never afraid to be themselves.
 
Be Adventurous, Creative, and Open-Minded – While you never want to be reckless, it’s important to take risks and embrace your creativity. You may end up making mistakes, but if you don’t make any mistakes, that only means that you haven’t taken any risks. We don’t want to be complacent and accept the status quo – we want to aim for more.
 
Pursue Growth and Learning – We believe that everyone should be constantly trying to grow from a personal and a professional standpoint. By pushing our employees to unlock their full potential, we’ll help them achieve a greater level of fulfilment.
 
Build a Positive Team and Family Spirit – Our team is our family, which is why we place such an emphasis on having a positive company culture. Team members always have a direct influence on one another, which is why we aim to foster an environment that produces positivity.
 
Do More with Less – By doing more with less, we mean that there’s always room for improvements. We believe in hard work and dedication to stay ahead of the competition (or would-be competition).
 
Be Passionate and Determined – Passion is the fuel that will drive us and our companies forward. We’re inspired to accomplish what we’re doing because we believe in it. We don’t take “no” for an answer, because if we did, we wouldn’t be here as a company today.
 
Be Humble – Lastly, while we’ve grown tremendously as a company, we’ve learned to take nothing for granted. There’s always challenges that lie ahead and nothing in life is a certainty. It’s important to stay humble, carry ourselves with a quiet confidence, and treat others the same way that we want to be treated.

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