Client Account Executive (KL, Malaysia)
Oddle Sdn Bhd
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RM 3000 - RM 5000
Oval Damansara
Full-Time
Job Description
Customer Success is one of the key functions to drive growth for our business. The team aims to optimise customers' satisfaction and retention, by helping them derive maximum value from the Oddle solution that will help in growing their business.
As our Client Account Executive, you will play one of the most integral aspects of Oddle's vision - bringing value through growth and brand recognition for our rapidly growing clientele. You will also be an ambassador of our goal to build a sustainable F&B ecosystem in Malaysia. Through your expertise in our solution, you will provide the bridge between Oddle and our clientele, driving relationships that will influence internal business strategies and provide the catalyst for Oddle's global expansion.
What you will do:
- Customer Expert: Work closely with our merchants through their Oddle journey, building good relationships with them while ensuring their success through providing effective advice when needed
- Product Expert: Be the product expert and empower our restaurant partners in getting the best out of the Oddle solution
- Business Consultant: Through diligent monitoring of our restaurant partners’ usage and performance on the Oddle solution, you will help them identify potential business areas for improvement
- Marketing Consultant & Revenue Expansion: Having identified potential areas for improvement, you will then put on the hat of a marketing consultant and introduce initiatives and/or cross-sell marketing services that will help our restaurant partners
- Account Manager & Revenue Retention: While maintaining rapport, in the long run, you will be responsible for the renewal of their subscription
Job Requirements
What it takes:
- At least 2 years of client account management experience
- Proactive in taking initiatives, self-initiated and self-motivated
- Excellent communication and interpersonal skills, building and maintaining relationships is your forte
- Committed and passionate in seeing our merchants succeed using the Oddle solution
- Strong analytical thinking, number-driven and confident with data-driven decision making
- Highly determined, self driven with the ability to learn fast and adapt to changes in a fast paced and growth-focused startup
- Possess good attitude towards learning and improving
- Good team player and willingness to share knowledge and experiences with team members
- Malaysian applicants are preferred as this role requires an intermediate knowledge & experience of the local market
If you are driven and looking for tremendous growth opportunities and want to grow with us, we would love to speak with you soon! Send us your application and we'll get back to you in a few days.
Company Benefits
Office
Awesome location with a great view!
Company Laptop
Now you can work from anywhere :)
Phone Allowance
Use the phone allowance to build great relationships with the team and our clients through communication
Car Allowance
Part of the sales team? Use the monthly car allowance to fuel your ride
Health Insurance
Your health will be taken care of
Pantry
Snacks provided to fuel yourself through the day
Additional Info
Experience Level
0 - 3 Years of Experience
Job Specialisation
General Work, Management Trainee, Others
Company Profile
Oddle Sdn Bhd
Building a sustainable future for the F&B Industry
At the heart of Oddle is a passionate team across Asia, committed to supporting the F&B industry with results-oriented solutions.
At the heart of Oddle is a passionate team across Asia, committed to supporting the F&B industry with results-oriented solutions.
Every year, 60% of restaurants fall off the market. New names get lost in the sea of competition. Customised solutions are too expensive. Cheap solutions are inadequate. Concerns on lowering operating costs make it harder for restuarants to reach the next tier of success.
Stay Ahead of the Game
To come out on top, restaurants must explore innovative ways to grow. Oddle’s mission is to enable every restaurant to take charge of their future through connecting with their best customers, via our omnichannel platform that gives maximum results.
Always Restaurant First
Being restaurateurs, we understand the obstacles faced by those in the industry. That’s why we started Oddle. We want to make it easy for restaurants to engage, manage and grow their F&B business through an all-in-one online ordering system.
We Win When You Win
Staying competitive is not going to get easier, but it will get smarter with Oddle, as we take your restaurant to the next level together.
Client Account Executive (KL, Malaysia)
Oddle Sdn BhdRM 3000 - RM 5000
Oval Damansara
Full-Time
This job is no longer available