Head of Sales and Operations
BIMA Malaysia
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Undisclosed
KL Sentral
Full-Time
Job Description
Head of Sales & Operations is responsible for delivering revenue target and customer experience for the BIMA business in Malaysia. You will be responsible for setting up the business including hiring 50+ sales & support team, managing the day-to-day operations and driving our growth plans for Malaysia. The role covers sales, quality assurance, customer service & claims as key functional areas.
RESPONSIBILITIES
RESPONSIBILITIES
Sales Operations & Customer Service
- Develop and execute strategy & operations for a division of 50+ employees
- Recruit & train agents, set up call center operations for the Malaysia business including developing relevant processes, tools and technologies for call centre operations
- Lead call center team (team leaders & agents across sales, quality & customer service) to deliver business objectives
- Drive sales improvement based on analysis on sales/ agent, CRM tools, productivity, conversion – find ways for us to be best in class!
- Lead Generation: Develop new strategies to build lead. Work with marketing to ensure integrated leads generation and customer acquisition effort
- Develop, implement and measure initiatives that improve customer experience and customer journey to drive loyalty of our customer base.
- Work with stakeholders (insurance companies & mobile operators) on customer experience, claims, etc
People & Organization
- Excite, drive, motivate the team to live and breathe BIMA’s purpose (Protecting the Future of Every Family) and BIMA values
- Balance team / individual workload through effective time management, prioritization & organizational skills.
- Recruit & develop (training and coaching program / system) the team.
- Manage performance & resolve any people related issues.
Job Requirements
- 7-10 yeas of operational experience with min 5 years in sales/ operations of B2C service industry
- Degree in Business Administration/ related; MBA is a plus
- Experience in managing contact center teams with demonstrated new sales track record
- Demonstrated leadership, communication & problem-solving skills
- Ability to project manage and multi-task across initiatives and functions
- Strong understanding of the P&L
- Willingness to lead, take charge and offer opinion and direction, and at the same time accepting criticism and dealing calmly and effectively with high stress situations.
- Eager to work in a start-up environment and enthusiastic about building a new operation
- Fluent in English and Bahasa Melayu; Cantonese/Mandarin a plus
- Must have: Word, Excel and PowerPoint skills
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
General Sales, Key Account / Relationship Management, Retail Sales
Company Profile
BIMA Malaysia
BIMA is a fast-growing global digital health and insurance company, committed to ensuring access to vital health and financial services for billions of under-served families around the globe. In 10 years, we have built a customer base of over 25 million users across Asia and Africa and has been recognized as a leader in innovation and inclusion.
BIMA uses disruptive mobile technologies to improve access to health and financial information and services for millions of our customers, from world-class standards of primary care, specialist care, proactive prevention and disease management programmes, through to critical life and hospital services insurances – that all go towards protecting the future of every family
Please visit www.bimamobile.com to learn more about BIMA, our team and the success and impact we’ve had so far. Also check out what others think about BIMA, such as:
- Awards e.g. MasterCard Foundation Global Prize, Mondato Asia Social Impact Awards, Africa Business Awards and the FT Transformational Business Award
- Global media coverage e.g. CNBC, The Economist, Wired, Financial Times, The Guardian
- Industry rankings e.g. FinTech 50, 2015 Nordic Fundraising review
- Funded by Axiata & Allianz
We launched our operations in Malaysia in partnerships with Celcom, Digi, Maxis, Ipay88 this year and are looking to hire awesome people who want to work with us on enabling financial inclusion in Malaysia. We are a small team and joining at this time will enable you to take enhanced responsibility and grow quickly.
Head of Sales and Operations
BIMA MalaysiaUndisclosed
KL Sentral
Full-Time
This job is no longer available