Head of User Generated Content and Customer Relationship Management
Lazada Malaysia
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Undisclosed
Golden Triangle
Full-Time
Job Description
Reporting to Head of Mobile, you will be responsible for:
- Defining the strategy and roadmap for Social Commerce in the market, working collaboratively with the Regional Head of UGC.
- Ensuring smooth end-to-end execution of strategy and campaigns by driving the teams on the ground (setting processes, check points, etc.)
- Working with Product Development team to build necessary technology to support social commerce initiatives
- Managing KOLs, agencies, brands, and other related stakeholders to build a network and platform of Influencers advising buyers and promoting brands and sellers
- Collaborating with Marketing team to create content and campaign plans
- Manage Social Commerce, and CRM team locally and coordinate with Regional teams
- Implement platform CRM to foster buyer- seller communication and propose relevant notifications to drive repurchase and engagement to the platform (seller promotion, platform update, social event, order status.
Job Requirements
In order to succeed in the role, you should ideally have:
- At least 3-7 years of work experience in e-commerce and/or online marketing
- Proven ability in building relationships in complex environment
- Solid understanding of digital marketing
- Tech / Product experience is a definite asset
- Fluency in spoken and written in local language and proficiency in English
Company Benefits
Great Salary
We always reward well
Comprehensive Medical Insurance
Including Dental and Optical
Subsidized Gym Membership
At Celebrity Fitness
Company Laptop
Now you can work from anywhere :)
3 Months Maternity Leave
...and 5 days Paternity Leave
Relaxed Dress Code
You need to feel comfortable at work
Additional Info
Experience Level
4 - 7 Years of Experience
Job Specialisation
Advertising & Branding, Digital Marketing, Public Relations
Company Profile
Lazada Malaysia
Lazada is Southeast Asia’s number one online shopping and selling destination, with a presence in Malaysia, Indonesia, Philippines, Singapore, Thailand and Vietnam.
We are pioneering e-commerce across some of the fastest growing countries in the world by offering a fast, secure and convenient online shopping experience with a broad product offering in categories ranging from fashion, consumer electronics to household goods, toys and sports equipment
With our tremendous growth, we seek dynamic, entrepreneurial, broad-minded individuals to join us.
Hone your creativity, invent and innovate, and set your own highest standards within a nurturing, equal opportunity environment.
As a young and dynamic company, Lazada is the place for you to grow and develop your career.
Head of User Generated Content and Customer Relationship Management
Lazada MalaysiaUndisclosed
Golden Triangle
Full-Time
This job is no longer available