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Corporate IT Manager

Lazada Malaysia
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Undisclosed

Bukit Bintang

Full-Time

Job Description

 
Reporting to the Regional Senior IT Manager, you will be responsible for:

  • Positively contribute to the overall strategy for IT within the country, and subsequent planning for effective implementation.
  • Manage the installation, upgrading, operation, control, maintenance and effective use of IT infrastructure components with the country, ensuring that agreed service levels are met and all relevant procedures are adhered to.
  • Ensure that service delivery in the Country is monitored effectively and that identified actions to maintain or improve levels of service are implemented.
  • Take ownership and provide solutions for service levels within the country.
  • Engage with project managers, to ensure correct projects are produced for the Country, evaluating the quality of project outputs against agreed acceptance criteria.
  • Control IT assets within the Country, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets are carried out.
  • Anticipate, investigate and resolve problems within IT systems and services, ensuring that such problems are fully documented within the relevant reporting system.
  • Ensure that incidents and requests are handled according to agreed procedures and that documentation of the supported components is available and in an appropriate form for those providing support.
  • Lead, develop and grow the IT Operations team in accordance with the company’s people principles and processes, including developing optimal structures and clear accountabilities, maximizing employee performance, providing mentoring and coaching, etc. to ensure the right people in the right roles to deliver IT services required to achieve business objectives.
  • Manage all assigned financial budgets and targets, ensuring that there is adequate funding for IT Operations targets and plans, especially to meet development and capacity needs.
  • Take full responsibility for budgeting, estimating, planning and objective setting for the IT Operations function within the country.
  • Develop and deploy mechanisms that lead to positive relationships between the business and offshore/onshore suppliers, including overall management and development of the commercial relationships with the senior levels of management in supplier organizations.
  • Partnering with the business partner to ensure compliance with Lazada framework and regulations, Service Level Agreements, Key performance indicators and annual review of the quality of service. 

Job Requirements

 
In order to succeed in the role, you should ideally have:

  • At least 10 years’ experience in operational aspects of commercial IT infrastructure, with 3+ years in a management capacity of a team spread across a Country.
  • Sound technical background with skilled expertise in networking, server and desktop products.
  • Understanding of industry best practices and the ability to drive implementation of the best practices across operational IT activities.
  • Demonstrated IT operations experience in an environment with multiple server locations (distributed) and Wide Area Network.
  • Ability to translate complex technical issues for Senor Management team.
  • Excellent oral and written communication skills.
  • Post-graduate qualification in IT and/or significant industry experience.
  • ITIL certification is highly recommended.


Vote for Lazada Malaysia at The Graduate Choice Awards http://www.graduatechoiceaward.com/  


Company Benefits

Great Salary

We always reward well

Comprehensive Medical Insurance

Including Dental and Optical

Subsidized Gym Membership

At Celebrity Fitness

Company Laptop

Now you can work from anywhere :)

3 Months Maternity Leave

...and 5 days Paternity Leave

Relaxed Dress Code

You need to feel comfortable at work


Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

General IT


Company Profile

Lazada Malaysia-logo-image

Lazada Malaysia

Lazada is Southeast Asia’s number one online shopping and selling destination, with a presence in Malaysia, Indonesia, Philippines, Singapore, Thailand and Vietnam. 
We are pioneering e-commerce across some of the fastest growing countries in the world by offering a fast, secure and convenient online shopping experience with a broad product offering in categories ranging from fashion, consumer electronics to household goods, toys and sports equipment
With our tremendous growth, we seek dynamic, entrepreneurial, broad-minded individuals to join us.
Hone your creativity, invent and innovate, and set your own highest standards within a nurturing, equal opportunity environment.
As a young and dynamic company, Lazada is the place for you to grow and develop your career. 

company-logo-image

Corporate IT Manager

Lazada Malaysia

Undisclosed

Bukit Bintang

Full-Time

This job is no longer available