Back-End Investigation 2nd Level Support

Lazada Malaysia

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Undisclosed

Bukit Bintang

Part-Time

Job Description

Take care of our sellers/partners, and help us drive our business forward by making the sellers/partners comfortable to be with us
Responsible for attending to seller’s/partners enquiries via calls and e-mails.
Coordination with MP Seller Center on stock management, management of returned and damaged items, out-bounding operations, MP stock management and stock updates in the IT System, quality control operations, pick up operations, lead-time monitoring
Identify and handle seller’s/partners enquiries completely and accurately to the satisfaction of sellers/partners

Job Requirements

Candidate must possess at least SPM /"O" Level, Professional Certificate or higher in any field.
With at least 1-2 years working in a customer/ vendor service background.
Good communication skills in English are required for this position, those who can speak other local dialects would be an added advantage.
A strong customer focus and passion to provide an outstanding level of service
Able/willing to work on shift if required.

Company Benefits

Great Salary

We always reward well

Comprehensive Medical Insurance

Including Dental and Optical

Subsidized Gym Membership

At Celebrity Fitness

Company Laptop

Now you can work from anywhere :)

3 Months Maternity Leave

...and 5 days Paternity Leave

Relaxed Dress Code

You need to feel comfortable at work

Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Customer Service

Company Profile

Lazada Malaysia

Lazada is Southeast Asia’s number one online shopping and selling destination, with a presence in Malaysia, Indonesia, Philippines, Singapore, Thailand and Vietnam.

We are pioneering e-commerce across some of the fastest growing countries in the world by offering a fast, secure and convenient online shopping experience with a broad product offering in categories ranging from fashion, consumer electronics to household goods, toys and sports equipment

With our tremendous growth, we seek dynamic, entrepreneurial, broad-minded individuals to join us.

Hone your creativity, invent and innovate, and set your own highest standards within a nurturing, equal opportunity environment.

As a young and dynamic company, Lazada is the place for you to grow and develop your career.

Back-End Investigation 2nd Level Support

Lazada Malaysia

Undisclosed

Bukit Bintang

Part-Time

This job is no longer available