Job Description

• Demonstrates clear and polite written communication 
• Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service 
• Demonstrates knowledge and use of departmental resources, policies and procedures 
• Maintains email handle time, while remaining friendly and informative (after call email to customers) 
• Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions 
• Demonstrates appropriate sense of urgency for customer responses 
• All other duties as assigned 
•  Working hours:
  • 5 days in a week (8 hours + 1 hour meal time per day) 
  • Including weekends and public holidays 
• Located in Ara Damansara PJ or Nusajaya JB

Job Requirements

• Must be able to read and write Mandarin or speak Cantonese
• Able to read and write basic English
• Willing to work in 24hrs rotational shift (allowance provided) 
• No work experience needed

Additional Info