Recruitment QA Specialist / Manager
JB Hired
AI-generated summary
beta
Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.
Undisclosed
Dojo KL
Full-Time
Job Description
Job Purpose:
The quality of work that we deliver to our clients is our top priority.
While our business is growing extremely fast, we must ensure that the satisfaction level for our clients keeps getting higher and higher.
We believe in long term business relationships and the way we have achieved it with our current clients is through quality.
The purpose of this role is to ensure that our teams of recruitment consultants produce and deliver the highest possible quality of work.
We are looking for a great personality, naturally exceptional communication skills, maniacal attention to details, analytical mindset and process development skill set.
If you live the philosophy of “quality over quantity”, we want to speak with you.
Job Responsibilities:
- Analyze 360 degrees impact - get involved and study all aspects of our business operations to define what impacts the quality of work that our recruitment consultants produce
- Training practices & materials
- Systems, tools, workflows, SOPs
- Communication procedures & formats
- Other
- Draft and present all initiatives that aim to improve our work quality
- Develop and implement all improvements
- Be the quality filter of the recruitment team’s workflow by screening, providing feedback, approving and rejecting all candidate profiles
- Measure and report all quality related metrics (on individual and team level):
- Conversion rates (submissions > interviews > offers > completion)
- Speed of delivery and communication
- Challenge score (reflect the different levels of job difficulty)
- Improvement score
- Other
- Train & promote quality - take part in the training of recruitment consultants and be the ambassador of quality in the team
Job Requirements
- Attention to details
- Likability (people enjoy working with you)
- Proactive and eager to improve things
- Adaptable (able to learn and work fast)
- Achieving goals at any cost (NOT looking for excuses)
- Own purpose and motivation in life ("why am I doing what I do?")
- Professional communication skills (written and verbal)
- Fluent English language (written and verbal)
- Use of language (vocabulary, grammar)
- Concise delivery of information (knows how say a lot with just few words)
- Passionate about technology (We recruit the very best technology talents so we speak their language and share their excitement about digital world)
- Experience in:
- Sales admin (or research / analysis)
- Process / operations development
- Technology driven companies (E-Commerce, Digital Agency, IT)
- International environment (ideally spent 1-2 years abroad)
- Fast growing businesses (high level of change management skills)
Company Benefits
International exposure
Our business model allows you to work with clients around the world and those who stay with us long enough can be offered opportunities abroad
Medical coverage
We provide medical coverage for our full time employees
Great commission
We offer extremely generous and fully transparent incentives based on performance
Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
HR Operations (Payroll, Admin, Office Management), HR Strategy / L&D / Performance Management, Talent Acquisition / Recruitment
Company Profile
JB Hired
JB Hired is a leading consulting firm specialized in recruiting senior technology / digital professionals for large scale businesses in APAC
We operate across the region from our offices in Singapore, Thailand and Malaysia.
Our business is growing rapidly through delivering high quality service delivery, which has built us strong relationships with our clients.
Smart, fast and passionate about technology candidates are always welcome to join our team.
Recruitment QA Specialist / Manager
JB HiredUndisclosed
Dojo KL
Full-Time
This job is no longer available