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Customer Care Team Leader (APAC)

Inmagine
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Undisclosed

Kelana Jaya

Full-Time

Job Description

Job Description:
Are you Special? Besides having to deal with irate customers and juggle a myriad of daily task, you are required to do one very important thing: Lead! By leading we mean, the ability to motivate others, to provide guidance or support in difficult situations for both the customers and team members; as well as to keep team spirits high while maintaining consistently good performance. Respond to us if you are the Special One.

The Job:
  • Provide quality and efficient customer service through the daily supervision of a team of Customer Relationship Executives.
  • Serve as a ”technical expert” in the shift liaising with market leaders.
  • Be the primary advocate for business initiatives at our Malaysian HQ.
  • Provide continual evaluation of processes and procedures and suggest methods for improvements on operations and efficiency from time to time.
  • Provide statistical and performance feedback, and coaching team members on a regular basis.
  • Lead and manage a team, support and coach / mentor new team members and motivate the team.
  • Contribute to the preparation of staff appraisals.
  • Ensure appropriate staffing levels are maintained.
  • Communicate company goals, practices, and deadlines to the team to ensure adherence.
  • Recognize and celebrate team & individual accomplishments & exceptional performance.
  • Communicate issues, concerns and policies between the Management and team members.
  • Attend regular meetings as directed by the Management.
  • Provides help to the Management and keep them updated on the team as well as individual performance. 

Job Requirements

The Person:
  • Possesses at least a Diploma or Degree with at least 5 years of relevant supervisory experience.
  • Working exposure in a Call Centre would be an added advantage.
  • Results-orientated, a motivator, a team player.
  • An approachable person who is able to provide constant advice, coaching, problem solving and counseling to the team members.
  • Able to create and maintain a working environment of trust, mutual respect, open communication, teamwork and creative thinking in the team.
  • Lead by example (role model).
  • Able and willing to intervene when necessary to aid the group in resolving issues.
  • Good command of English and Chinese (both written & spoken).
  • Must be able to work APAC / Morning shift hours. 

Company Benefits

Mission-focused

To be game-changers, we plan, act and grow accordingly to serve our stakeholders - that includes our staff too!

Global Presence & Mindset

It's your chance to work alongside international colleagues and expand your horizons, network and mindset.

Creative & Innovative

If you're all about fresh ideas and practical solutions, you'll fit right in because these are at the core of our DNA.

Entrepreneurial Culture

Run by real entrepreneurs, our methods are oftentimes unconventional. So, if you're up for challenges, this is it.

Personal Development

What's success without empowerment and personal growth? Open minds will find more than a career here!

Fast & Curious

Smart, curious and switched-on, our talents move fast and are ever ready to improve on tasks at a drop of the hat.


Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 7 Years of Experience

Job Specialisation

General Work, Management Trainee, Others


Company Profile

Inmagine-logo-image

Inmagine

Creativity Re-inmagined
From supporting creatives worldwide with premium stock images since 2000, Inmagine has evolved into a creative ecosystem encompassing various creative assets and business models. 

Our suite of products includes world-class stock libraries of images, vectors, audio, footage, design elements, templates and editing tools to cater for multiple clientele, geography and partners.

Powered by creativity, technological innovation and entrepreneurship, Inmagine is forging a future where design is within reach for everyone, one that enables the world to design smarter, faster and easier like never before.

company-logo-image

Customer Care Team Leader (APAC)

Inmagine

Undisclosed

Kelana Jaya

Full-Time

This job is no longer available