company-logo-image

Service Desk Engineer (Mandarin Speaker)

Global Enterprise International Malaysia
ashley-avatar-image

AI-generated summary

beta
speech-bubble-tail-image

Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.

Undisclosed

Petaling Jaya

Full-Time

Job Description

  • Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
  • Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
  • Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Requirements

  • Minimum professional Certificates or Bachelor Degree in any field with knowledge in IT Support / Helpdesk
  • MS Exchange, Active Directory and other mail protocols such as IMAP
  • Microsoft Office 2003 onwards and other common desktop applications
  • Proficiency/Experience in using remote access and remote control technologies.
  • Basic networking skills including TCP/IP and the ability to configure network printers
  • Awareness of all mainstream mobile technologies (Android, Apple etc.)
  • Must be able to work under minimum supervision, tight deadlines, independently, dynamic and fast paced environment
  • 1 year contract is available for this position.

Company Benefits

Digitalized Learning

Thirsty about learning & self improving? Learning Fiesta, Online self learning platform... you name it we got it.

EVERYDAY is Dress Down Day!

You don't have to suit up every morning here at GEIM, because EVERYDAY is dress down day! (Decent & appropriate of course)

Training & Development

Enhance your career experience at GEIM with various self development opportunities!


Additional Info

Experience Level

0 - 7 Years of Experience

Job Specialisation

Information Technology


Company Profile

Global Enterprise International Malaysia-logo-image

Global Enterprise International Malaysia

Global Enterprise International Malaysia (GEIM) is the first talent-centric delivery centre focused on supporting Singtel’s umbrella of organization—acting to support growth, improves customer experience, operational performance, cost leadership, and competitiveness.
At GEIM, our workforce represents people from diverse backgrounds. Exposure to different cultures enables our organization to inspire and understand each other better. Exchange of ideas, collaboration, and empowerment create a flexible and encouraging environment for people to grow as individuals and as a team.
We engage our people to embody the core values and principles of GEIM to realize strategic objectives while acknowledging that our employees need some time to relax and enjoy while at work. As such, we have recreational areas and activities in and out of the office where people can collaborate, stimulate their creativity, inspire, and have fun! 

company-logo-image

Service Desk Engineer (Mandarin Speaker)

Global Enterprise International Malaysia

Undisclosed

Petaling Jaya

Full-Time

This job is no longer available