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customer relationship manager

Consulting
Full-time
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bukit bintang, Kuala Lumpur

About The Job

1. Managing ongoing private client relationships
2. Keeping up to date with market information and monitoring trends in all major currency pairings
3. Liase with other departments when required to escalate and resolve issues and/or report faults
4. Provide training to clients on the use of the Company’s products
5. Explaining the payment process mechanism
6. Help maintain our high levels of client acquisition, retention and reactivation
7. Ensuring customer satisfaction, professional communication

Job Requirements

  • At least 1 years of experience in customer retention or relationship management/marketing, including program development and execution 
  • Bachelor’s degree in economics, Finance, Business Management (MBA is an advantage) 
  • Effectively communicates with all employee levels and levels of management 
  • Fluent English both in written and oral communication skills.
  •  Proven ability to multi-task, deliver exceptional results and motivate/ manage others in a fast paced, dynamic environment; 
  • Outstanding written/verbal communication and presentation skills; 
  • Strong decision making and problem-solving skills; 
  • Exceptional analytical, organizational and interpersonal skills;
  •  Flexibility to work shifts/longer hours as and when required
  • Preferable candidate in banking and Finance industry
  •  Proficiency with different trading platforms and tools 
  • Proficiency with Microsoft Office suite, including Word, Excel, Power Point and Outlook

Our Culture

COMPANY BACKGROUND AND MISSION

About Us
GK Consultancy is a global financial services provider which headquarter located in Turki, although a young company establish in 2014 GK Consultancy has grown rapidly and expanding to 20 countries. In Asia GK Consultancy has establish in 6 Countries which is in Indonesia, Thailand, China, Philippines, Vietnam and Malaysia.  expanding its product offering to over 600 products including FX, CFDs, Commodities, Equities and Indices, providing a first class reliable user experience across a wide range of platforms, the group remains focused on the client.

Mission
 The GK Consultancy mission is to put the client first, deliver consistent quality of service, quality products to assist in the investment process in a flexible manner for the busy investors of today along with a transparent competitive dealing service in a wide variety of investment products, with innovative platforms that are at the technological forefront of what is available today. 

OUR CULTURE

"Environment"
We provide a great & fun working environment where the employee is not treat just as an employee but also as a family, sharing and care has been our culture in this organisation.

"The voice"
the voice is initiative take by company to ensure that all of GK Consultancy employee voice is being heard, we heard all the ideas all the emotion express by the employee to show that we care about the employee and also to ensure that employee is comfortable working with GK Consultant.




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