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Technical Support Analyst

Food Market Hub
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RM 2000 - RM 3300

Damansara Jaya

Full-Time

Job Description

You will be responsible as Food Market Hub technical support analyst in integrating and solving problems in our fast-moving pace environments for local and overseas customer through whatsapp, email, phone and other channels. 

  • Day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
  • Providing a high level of service to our customers to identify application issues, provide application support in resolving and troubleshooting problems
  • Analysing requests/incidents on the common trends and underlying problems
  • Coordinating self-help documents on the highest quality to continuously build the competency of the technical team
  • Partner closely with the developer team in root cause analysis for escalated incidents/requests
  • Participates in application deployment to perform testing for the deployment readiness
  • You may require to manage certain key account customer including conducting training to make sure customer successfully onboard to Food Market Hub
  • Establish excellent relationships with and between key stakeholders
  • Customer service experience would be an added advantage
  • You are required to continue enrich your F&B business and Food Market Hub product knowledge


Job Requirements


  1. Strong analytical and problem solving skills 
  2. Ability to work both independently with minimal supervision
  3. An excellent team player, proactive, self-driven and able to identify improvements as part of the Business as Usual (BAU) work to address recurring issues, close monitoring gaps, and automate/reduce manual work.
  4. Outstanding communication and interpersonal skills
  5. Understanding of software development cycle 
  6. Flexibility - responsibilities may require occasional evening and weekend work
  7. Able to work under constant deadline pressure and manage multiple projects at the same time
  8. May require to travel to customer site (Local or Overseas)
  9. Practical experience of Windows Server, SQL Server and Microsoft Office
  10. Able to speak English, Chinese and Malay fluently. 
  11. Will be added advantage if you have F&B experience
  12. Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Information Technology, Software Engineering or equivalent. Fresh Grad is welcome to apply.

Company Benefits

Phone allowance

Covering for work related purposes

Travelling allowance

Covering for work related purposes

Optical & Dental

You can claim up to RM200 per year

Medical

Medical Insurance coverage for employee

Reimbursement

You'll be getting RM500 if you choose to use your own device. However, company will be providing a new device if you do not own one.


Additional Info

Company Activity

Last active - few days ago

Experience Level

0 - 7 Years of Experience

Job Specialisation

Information Technology


Company Profile

Food Market Hub-logo-image

Food Market Hub

Food Market Hub is a tech startup from Malaysia that has expanded to Hong Kong, Taiwan, Thailand and Singapore. We are a procurement and inventory management system that streamlines and automates back end operations for all F&B businesses. We equip F&B businesses with the power of AI, communication tools and inventory management system. 

Food Market Hub aims to provide ultimate transparency and efficiency in the workflow of the F&B industry. By integrating your Accounting system, inventory data, procurement data, and POS system (restaurant), we speed up the supply chain process, and consolidate all data under one app. So all departments can retrieve data instantly, and accurately! We also allow F&B businesses to forecast their needs and demands to cater to their customers and eliminate waste entirely. 

company-logo-image

Technical Support Analyst

Food Market Hub

RM 2000 - RM 3300

Damansara Jaya

Full-Time

This job is no longer available