Customer Happiness Expert -Online Shop Customer Service

Retail
Full-time
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Taynton View, Cheras, Kuala Lumpur

About The Job

We hate Office Politics just like you do! In Dasher, we are supporter of HARMONY working environment and work life balance. Stuck at a job with no room for self-improvement? Bored with your current job or afraid to be boring? Look no further and join us! 
 
DM Dasher Sdn Bhd, also known as Dasher.my is a Malaysian e-commerce retail company established since December 2011 in Malaysia. Our vision is to bring a futuristic shopping experience to everyone. 
 
So what are you waiting for? Join us and prepare for greatness!

What you will be doing
  • Attend to all inbound/outbound calls as well as messages and email. 
  • Assist in returns or warranty claims for customers.
  • Assist customers in daily enquiries and investigations (Google, Youtube is your best friend)
  • Escalate issues to relevant departments in a timely manner
  • Provide feedback to customer and update them on any escalated issues, trying our best to make them happy.
  • Participate in customer happiness improvement initiatives to continuously pursue our vision of providing future shopping experience. 
  • Provide speedy service to customers by assisting them before and after sales, teaching them how to use the product, as well as guiding them the purchase process and delivery tracing.
  • Testing the returned products and verify if the product is working or not. 
  • Perform any other duties assigned by the Management.

The environment - We don’t call our office as an office, and we certainly don’t treat it as a conventional one. Over the past years we’ve been moving and expanding very quickly, and none of the offices in the future will be permanent. We believe that a dynamic and evolving environment is the catalyst to success for the company. We compel ourselves to forge ahead and pick up different challenges, learn and grow from time to time to serve the world better, no matter how small or big the changes are.

New office in 2019 ! - Dasher is expanding its place on 2019 within the same street.

Chance to try out new gadgets and interact with customers through voice messages, text messages and even video conversation. 

Other benefits provided include:
  • Job training
  • Trip allowance
  • Monthly Bonus & Annual Bonus for good performer
  • Future career development, pay raise, promotion available. 
  • 10 minutes walking distance from Taman Mutiara MRT Station. 
  • Positive and energetic colleagues
  • A well stocked pantry with coffee, tea or Milo.
  • Maternity & Paternity Leave 
  • Free parking
  • Medical claims
  • Annual Leave
  • EPF & SOCSO

Job Requirements

  • Diploma or higher study preferred. 
  • Solid communication skills in Mandarin, English and Bahasa Malaysia. Dialects will be an added advantage. 
  • Ability to adapt to a fast changing environment. Dashers always evolve to make customers happy. 
  • Able to put yourself in the customer’s shoe, identify issues and recommend changes. 
  • Proactively seek for solutions until issues are resolved. 
  •  Must be a team player
  • Fresh Grads are encouraged to apply. 

Our Culture

A YOUNG AND DYNAMIC COMPANY

As a young and dynamic company, Dasher is the perfect place to grow your career. 
Dasher’s tremendous growth calls for broad-minded, passionate and creative individuals to join the team. We require fresh ideas from time to time, and as a young and dynamic company, Dasher is the place for you to grow. 
 
Today, Dasher maintains its close relationship with major digital marketplaces in Malaysia such as Lazada (Alibaba owned ecommerce platform), Shopee (Tencent backed Garena owned mobile commerce platform), 11Street (Celcom and SK Group Korea owned company), and Lelong (oldest local marketplace). Apart from our local branch in Malaysia, Dasher has its own office at Shenzhen that acts as a sourcing hub. 
Our overseas business partners include Taobao (part of Alibaba group) and Qoo10 Singapore (Singapore’s largest e-commerce platform) 

ECOMMERCE RETAIL

 DM Dasher Sdn Bhd, also known as Dasher.my is a Malaysian e-commerce retail company established since December 2011 in Malaysia. Our vision is to bring a futuristic shopping experience to everyone. 
 
At Dasher, we focus our efforts toward understanding the needs of the people. Through the use of technology, we seek to innovate and improve ourselves in order to serve people better. With consistency, efficiency and relentless commitment, Dasher stays well ahead of its competitors in providing an unparalleled shopping experience. 
 
So what are you waiting for? Join us and prepare for greatness! 

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