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Petaling Jaya, Selangor

About The Job

Dancom is a company built on rock solid foundation. Established since 1985 with its humble beginning, today Dancom prides a strong financial posture with RM 1.3 billion revenue annually. With 11 branch offices nationwide Malaysia, workforce of over 500 people and a connected network of 8,000 partners, Dancom is the partner of choice – game changing the distribution business; technology solutions; and telecommunications infrastructure and network landscapes. 

·         Degree/Diploma in Information Technology or Computer Science 
·         Minimum 2 – 4 years working experience in IT support and related capacities 
·         Good knowledge of Linux is mandatory; able to develop Linux scripts 
·         Good working knowledge of technical support and PC/laptop repair are required 
·         Experience in support and networking environments 
·         Must possess good troubleshooting and problem-solving skills 
·         Good communication and interpersonal skills required in order to effectively interact with end-users and vendors 
·         Must be adaptable, proactive and possesses initiative to learn 
·         Self-motivated, responsible and resourceful 
·         Able to work independently 
·         Good knowledge of Windows Server and VMWare Virtualisation are advantageous 
·         Good knowledge of working with ‘open-source’ applications and solutions is advantageous 
·         Knowledge in Zimbra Email Server is an added advantage 

Job Requirements

·         To manage and provide in-house IT support capability in both hardware and software for HQ and branches within Malaysia 
·         To manage, expedite and facilitate support matters between company key users and vendors 
·         To provide application and technical support for end-users (including PCs and laptops) and network infrastructure 
·         To administrate and support company Zimbra Email Server 
·         To perform periodic/scheduled activities to safe-guard the overall network and systems health 

Our Culture


Our Culture

At Dancom, we inculcate the corporate culture of partnership involvement at all levels between the Company and :
  • Customers
  • Principals & Suppliers
  • Employees
  • Marketing Network
  • Contractors

Our Values

As a company which takes pride in being a caring corporate citizen, Dancom practices the following Value System:
  • Trusting
  • Fairness
  • Give and Take Attitude
  • Win-win Combination
  • Care & Share With Society


About Dancom Group

Dancom Group made its first footprint in Malaysia with the establishment of Dancom Telecommunications (M) Sdn Bhd in 1985; where it pioneered the first generation Dancall cellular handphone.  Today, Dancom Group has significantly diversified its business with offices and operations in all the key cities nationwide. The group is involved in 3 core businesses:

i) Sales & Distribution
Our sales and distribution business unit leads the distribution of products and services ranging from Telco and entertainment prepaid cards, consumer electronics and consumer premises equipment for office communication and automation.  This business unit brings global technology to the Malaysian marketplace with its unique value of delivering innovation to the hands of consumers via our highly connected distribution networks. It focuses on distribution of products and services in 5 key categories: Mobile Prepaid Cards, Consumer Electronics, Office Automation, Networking Products and iconic global technology branded products.

ii) Telecommunications Infrastructure & Network Services
A leading provider of comprehensive telecommunications infrastructure solutions for the mobile telecommunications industry.  This business unit leads the successful delivery of end to end Project Management and Engineering Services to all major mobile telecommunications providers in Malaysia.

iii) Technology enablers for Small Medium Enterprises and Education sectors
The Technology Enablers Business Unit is an essential Research and Development (R&D) arm for Dancom Group.  This unit is the game changer tasked to spearhead innovation and changing business landscape for Small Medium Enterprises and the Education sectors.  In light of the increasing need for sophisticated customized solutions, Dancom Group is committed to invest in R&D focusing on e-commerce and logistics solutions to remain competitive and relevant to the SME and Education Sectors.  We always strive to deliver breakthrough solutions – converting our strengths and learning from the traditional distribution methodology to disruptive and intelligent e-commerce platforms.

Why join us?

We strive to inspire and unleash the potential of every unique individual.  With our diversified businesses, we believe that every talent within the organization plays an integral role in delivering exceptional values to our partners and clients.
• We breathe and live Dancom Group’s value system: Fairness, Give & Take Attitude, Win-Win Relationships and Care & Share.
• We provide opportunities for career advancement within the Group.
• We celebrate and reward good performers.