Customer Happiness Hero for a Food Delivery Startup
Pop Meals
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RM 1800 - RM 2400
Petaling Jaya
Full-Time
Job Description
dahmakan is one of the fastest growing food tech startups in Southeast Asia. We make food delivery an everyday choice by delivering chef-made meals below restaurant prices at the push of a button.
That’s why you need to join our team:
- Competitive pay
- All the perks that come with working in a tech startup + free lunch and dinner made by our in-house 5 star hotel chefs and friend and family discount.
- Exposure to a very international working environment, a total of 15 nationalities
- Significant responsibility and opportunity to learn/grow in different aspects of the business
- Work with the smartest and most passionate individuals
- Rare opportunity to build a product that everyone around you loves, in one of the most exciting and fastest growing regions in the world
Your responsibilities:
- Master of all communication channels: Speak to customers on the phone, reply via email, WhatsApp, Instagram, Facebook, write letters….
- Be customers’ best friend and make their day
- Collect data about customer happiness, help analyse customer segments and behaviour, support building a tailored user experience
- Work closely with our operations and kitchen crew to perform last minute miracles
- Amaze customers with your responsiveness and friendliness
Job Requirements
- An extrovert personality: you love speaking to people and help them resolve any issues and enquiries
- You rather pick up the phone than writing emails
- You speak English & Malay (Chinese speaking is an extra plus)
- Forward thinking and an action-taker: you anticipate potential problems and prevent them before they occur
- Empathetic but resilient: You deeply care about customers but always remain calm
- Work well under pressure: there is a reason people invented the word “hangry”….you will make sure customers never reach this state
- You like to work with others and have fun at work
- You have experience in customer service or startups (at least 1 year)
Company Benefits
Free lunch & dinner made by Chefs
Everyday free lunch & dinner made by our own in-house Chefs hailing from 5* Hotels like Sheraton, Shangri-La and Hilton!
Travel opportunities
We are expanding fast across Southeast Asia and there are many work related travel opportunities.
1st Malaysian startup in Y Combinator
Work and learn from the best and through our deep network into Silicon Valley.
Accelerate your growth
Your personal growth is guaranteed in our fast growth environment.
Equity and competitive salary
Backed by leading tech investors from around the world, we are on track to become a billion-dollar company in few short years.
Real impact
At Pop Meals, the best idea wins! Independent of hierarchy or job experience.
Additional Info
Experience Level
1 - 3 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial, HR Operations (Payroll, Admin, Office Management), HR Strategy / L&D / Performance Management
Company Profile
Pop Meals
Funded by Y Combinator and leading tech investors from Silicon Valley, Europe and Asia, we’re conquering a trillion-dollar market in the most exciting region of the world.
We combine centralised, large-scale production with deep customer data, machine learning, and the most talented people in the industry to create an award-winning food delivery experience. Applying artificial intelligence to last-mile delivery gives us the lowest delivery costs in the industry.
Customer Happiness Hero for a Food Delivery Startup
Pop MealsRM 1800 - RM 2400
Petaling Jaya
Full-Time
This job is no longer available