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Kickass Customer Service and Online Marketing Specialist @ D'sara Heights

Comfort Works
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RM 3000 - RM 5000

Damansara Heights

Full-Time

Job Description

We are looking for someone who is self-motivated and aspires to be extraordinary, particularly in their career success and personal growth. The ideal candidate is extremely organised and would have a brilliant command of the English language. They would understand how to measure the impact of social campaigns and have a love for connecting with people. Previous experience in customer service, online marketing, social media management (Facebook, Instagram, Pinterest, Youtube, Wordpress / Blogger platforms) will be given priority.

Here, all our Customer Experience Heros will be trained at Digital Marketing. You will be thrown into a world of SEO, Ad Words, Analytics, Social Media Marketing and International Relationship Marketing.
 
Below is a snapshot of the position's roles and responsibilities:
Customer Experience Tasks (70% of your day):
  • Providing an amazing, personalised experience to each customer through various support channels such as emails, blogs, social media etc.
  • Effectively diagnose and solve day-to-day customer concerns and issues.
  • Applying the delight philosophy and following communication standards.
  • Ensure feedback flows to various teams in Comfort Works to improve our services.
  • You will need to be a ninja at operating our emailing system because you and your teammates are the knowledge pillars of email operations for the entire company.
  • Provide accurate data and feedback in order to create better product and customer experiences.
  • Engaging the customer community through creative content writing.
 
Online Marketing Tasks (30% of your day):
  • Researching strategic growth opportunities and partnerships.
  • Strategize delivery and schedule Facebook posts (videos, images, infographics, content, questions, etc)
  • Executing innovative marketing strategies and product launches.
  • Work closely with your team to provide and create value to audience
  • Contribute to brainstorming ideas and researching best practices for growing and scaling social media strategies.
  • Analyse and growing number of organic visits, leads, revenue and engagement to identify trends and give recommendations for content creation

Job Requirements

  • Marketing, Communications or related major, or if you just have a strong passion and knowledge of online user experience and customer service, we are okay with that too!
  • Excellent command of the English language.
  • Native French / Italian / Spanish / German or Japanese speaker is encouraged to apply
  • Motivated by communicating with customers and helping others all day.
  • Fun and friendly attitude with a passion for personal development
  • Accountable, responsible and professional
  • Ability to grow and learn in a challenging and fast-paced environment.
  • Flexible thinker capable of grasping new processes and procedures quickly
  • 1-3 years working experience.
  • Excited about change and challenge
  • Expats and Fresh Graduates are welcomed.
Note:  Please include links to your website, blog or writing you have created so we can see proof of your talents. For further information, please check out https://comfort-works.com/en/content/careers-240

Company Benefits

Hybrid Working Agreements

Our collaboration days in the office are on Tuesdays, Wednesdays and Fridays. Because honestly, no one likes Monday morning traffic.

Global Presence & Mindset

Our team members are curated to reflect our global audience and their needs. Meet your international co-workers and expand your network and mindset.

NO Meetings Thursdays

"Blackout Thursdays" because we need time to focus on actual work instead of talking about "the work".

Personal Development

More than a career here. Expect to get coached, mentored and guided for personal and career growth.

Parking Allowance

RM150 monthly parking allowance for everyone. (For those who don't drive Semantan MRT Station is next to us).

Medical, Optical & Dental Benefits

Yearly coverage for outpatient, optical & dental. RM 30,000 hospitalization insurance (with covid coverage) and free RTK test kits.


Additional Info

Experience Level

1 - 7 Years of Experience

Job Specialisation

Business Development, General Sales, Retail Sales


Company Profile

Comfort Works-logo-image

Comfort Works

Comfort Works aims to breathe new life into all of the world’s living space. We do it by creating beautiful, handmade slipcovers that rejuvenate old and tired sofas. We are also building a company that emphasises on people over profits, prioritising culture and work environment that best benefit the ones that matter the most — our people.

Comfort Works was set up with one ultimate goal in mind – to empower homeowners to live beautifully. We are on a steadfast path to convince the world that a beautiful sofa cover is a more sustainable option than buying a new couch. In achieving this, Comfort Works aims to become the world's largest sofa cover provider by 2030. 

It is our mission not to just refresh our customers’ living space, but to make them fall back in love with it. If this mission speaks to you, join our team today.

company-logo-image

Kickass Customer Service and Online Marketing Specialist @ D'sara Heights

Comfort Works

RM 3000 - RM 5000

Damansara Heights

Full-Time

This job is no longer available