Job Description

• Responsible for planning of all incoming work order allocations received within a specific geographic territory or customer responsibility.
• Responsible for answering, commenting and replying to inquiries.
• Responsible to ensure that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.
• Support the activities of the Customer Engineers (CEs) assigned to him/her or within a particular geographic region or territory.
• To plan, prioritize, assign and monitor all open work orders for the CEs.

Job Requirements

• Required language(s): MUST BE proficient in Cantonese, Mandarin and Basic English both written and spoken as to serve customers in the area of Hong Kong and Taiwan.
• Candidate must possess at least Certificate/Diploma/Degree in any discipline.
• Candidate with at least 1 year(s) of experience in the area of Customer Service and Support preferred.
• Fresh Graduates/Entry level applicants are encouraged to apply.
• Proficient in MS Office and understanding of Windows-based applications/tools.
• Good interpersonal and communication skills, verbal and written as well as listening skills.
• Willing to work on after hour (night shifts) arrangement 

Company Benefits

Additional Info