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Customer Experience Specialist_Cantonese Team

Agoda.com
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RM 3200 - RM 3800

Kuala Lumpur

Full-Time

Job Description

Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Priceline.com (Nasdaq:PCLN). Agoda.com’s network includes more than 950,000 accommodations worldwide. The multinational staff of nearly 3,000 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers. 

Customer Experience Group (CEG) is the largest group in Agoda.com. We work as the main foundation to sustain our customers’ satisfaction & ensure they are able to utmost enjoy their travelling experiences. Customer Experience Specialist focuses on delivering excellent customer service and manage the needs of our customers. We are currently looking to recruit Customer Support Specialists to be based in our Malaysia office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Cantonese, we would love to hear from you! 

Performance Objectives:

  1. Deliver excellent customer service and manage the needs of our customers (guests and partners) to optimize their travel experience.
  2. Professionally handle high volume of inquiries from clients and customers.
  3. Understand and deliver business strategies and improve customer services through the execution of self-service.
  4. Continuously identify work process improvements and communicate to Team Leaders and (or) Manager.

Job Requirements

We are looking for individuals that have an excellent command of spoken Cantonese and written Chinese.

Experience in customer service roles is desirable but not essential, fresh graduates are encouraged to apply.

  • Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and able to work under pressured environment.
  • Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
  • Able to work on public holidays and weekends.
  • Required to have own transportation arrangement because we are in 24 hours operations.
  • Don't have holiday plans in next 6 months. 

Company Benefits

Attractive Salary

Offer an attractive annual salary + subsidized parking rates (above market rate)

Medical Insurance

Set up medical coverage (outpatient and inpatient) for employees.

Global Opportunities

International relocation opportunities are available!

Dress code

Smart and casual every day!

Staff Discount

Discounted hotel accommodation anywhere in the world!

Training

Provide 4 weeks’ comprehensive paid training


Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial


Company Profile

Agoda.com-logo-image

Agoda.com

About Agoda

Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.  



company-logo-image

Customer Experience Specialist_Cantonese Team

Agoda.com

RM 3200 - RM 3800

Kuala Lumpur

Full-Time

This job is no longer available