Customer Experience Specialist - English Team (Fresh Graduate)
Agoda.com
AI-generated summary
beta
Oops, looks like Ashley forgot to summarize this job! We apologize for the inconvenience. Please read the complete Job Description for full details and additional information.
RM 2700 - RM 3300
Kuala Lumpur
Full-Time
Job Description
Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Priceline.com (Nasdaq:PCLN). Agoda.com’s network includes more than 950,000 accommodations worldwide. The multinational staff of nearly 3,000 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.
Customer Experience Group (CEG) is the largest group in Agoda.com. We work as the main foundation to sustain our customers’ satisfaction & ensure they are able to utmost enjoy their travelling experiences. Customer Experience Specialist focuses on delivering excellent customer service and manage the needs of our customers. If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our Malaysia office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are a fresh graduate & fluent in English, we would love to hear from you!
Roles & Responsibilities:
- You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
- Professionally handle high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of self-service.
- Continuously identify work process improvements.
- Communicate to Team Leaders and (or) Manager.
- Perform office-based administrative duties whenever required.
- Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
Job Requirements
We are looking for individuals that have an excellent command of spoken and written English.
Experience in customer service roles is desirable. Past working experience in contact/call center preferred.
- Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
- Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Analytical thinking and high problem-solving skills.
- Stress tolerance and able to work under pressured environment.
- Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
- Able to work on public holidays and weekends.
- Required to have own transportation arrangement because we are in 24 hours operations.
Company Benefits
Attractive Salary
Offer an attractive annual salary + subsidized parking rates (above market rate)
Medical Insurance
Set up medical coverage (outpatient and inpatient) for employees.
Global Opportunities
International relocation opportunities are available!
Dress code
Smart and casual every day!
Staff Discount
Discounted hotel accommodation anywhere in the world!
Training
Provide 4 weeks’ comprehensive paid training
Additional Info
Experience Level
#NoExperienceNeeded
Job Specialisation
Clerical, Administrative & Secretarial
Company Profile
Agoda.com
About Agoda
Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.
Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.
Customer Experience Specialist - English Team (Fresh Graduate)
Agoda.comRM 2700 - RM 3300
Kuala Lumpur
Full-Time
This job is no longer available