Job Description

• Demonstrates clear and polite written communication.
• Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
• Demonstrates knowledge and use of departmental resources, policies and procedures. 
• Maintains email handle time, while remaining friendly and informative (after call email to customers).
• Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions. 
• Demonstrates appropriate sense of urgency for customer responses.
• Work efficiently and effectively in line with company procedures and guidelines, delivering good results against our key performance indicators (customer satisfaction, productivity and deal volume). 
• Record & report performance of daily operation activities 
• Recommend improvements that will positively impact sales and efficiency. 
• All other duties as assigned.

Job Requirements

1. Fresh graduates are encourage to apply! 
2. Graduate with Bachelor's Degree in Business Administrative/Business Management 
3. Candidate must possess at least Primary/Secondary School/SPM/"O" Level in any field.
4. Required language(s): Chinese, Bahasa Malaysia, English
5. No work experience required.
6. Preferably Entry Level specialized in Clerical/Administrative Support or equivalent.

Additional Info