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Customer Service Executive Cum Clerical

Operations and admin
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About The Job

  • Demonstrates clear and polite written communication.
  • Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
  • Demonstrates knowledge and use of departmental resources, policies and procedures. 
  • Maintains email handle time, while remaining friendly and informative (after call email to customers).
  • Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions. 
  • Demonstrates appropriate sense of urgency for customer responses.
  • Work efficiently and effectively in line with company procedures and guidelines, delivering good results against our key performance indicators (customer satisfaction, productivity and deal volume). 
  • Record & report performance of daily operation activities 
  • Recommend improvements that will positively impact sales and efficiency. 
  • All other duties as assigned.

Job Requirements

  1. Fresh graduates are encourage to apply! 
  2. Graduate with Bachelor's Degree in Business Administrative/Business Management 
  3. Candidate must possess at least Primary/Secondary School/SPM/"O" Level in any field.
  4. Required language(s): Chinese, Bahasa Malaysia, English
  5. No work experience required.
  6. Preferably Entry Level specialized in Clerical/Administrative Support or equivalent.