Job Description

• Build effective relationships with students, their parents and other internal or external stakeholders.
• Adhere to Client Protocols and best practices to ensure enquiries are promptly, professionally and effectively responded to all times.
• Ensure that company protocols are adhered to and targets are achieved and effectively manage work queues to meet expected response time and quality goals.
• Provide effective case management with personalized follow up to connect with, engage, support and ultimately convert prospective students including providing accurate information and guidance.
• Work as part of a team to plan, coordinate and deliver effective inbound or outbound campaigns that meet quality goals and client objectives.
• Manage all communication channels effectively including phone, email, social media channels and others, while focusing on high quality customer service and conversion.
• Ensure that data capture and reporting requirements are completed effectively and proactively provide feedback to continuously improve enquiry, application and offer processes or other operational work flows.

Job Requirements

• Bachelor Degree, Diploma or Equivalent
• Communication skills – Strong proficiency in English (Written & Spoken)
• Computer/technical literacy –  Must have sound knowledge of Microsoft Office software - Microsoft Excel, Outlook, Word, PowerPoint
• Personal management skills – Must have ability to plan and manage multiple assignments and tasks, set priorities and adapt to changing conditions and work assignments
• Work values – Must possess strong interpersonal skills and teamwork ethics
• Multilingual abilities (Mandarin, Hindi, Other Asian/European languages) and/or experience in customer service environment will be an added advantage
• Fresh graduates are encouraged to apply

Additional Info