Job Description

• Ensure all payments are accurately and timely processed within the agreed Service Level Agreement (SLAs), also adhering to the statutory requirements, business policies and company guidelines.
• Adhere to established standard Standard Operating Procedures (SOPs) and inform senior analysts on changes or deviations on SOPs and reference materials.
• Ensure all payments are reviewed and invoice peer-review are performed within deadline (prior to the payment execution).
• Ensure quality and timely payment forecast provided to Treasury.
• Follow up closely with Bank approvers to ensure payments are approved before the bank-cut off time.
• Work closely with bank (HSBC,SCB,JP Morgan,RBC) focal closely in regards to the payment rejection and any ad-hoc urgent /special payment.
• Ensure correct Accounts Payable (AP) processes and standards are adhered to in accordance with SOPs.
• Maintain a high level of customer service in accordance with SLAs.
• Ensure timely processing or auditing of invoices / expenses in line with weekly and month-end deadlines, including creating, updating and maintaining client details in the system, completing Monthly reconciliations.
• Perform accurate completion of high volume invoice/expense payments.
• Prepare credit account applications, when required and perform statement reconciliations as and when required.
• Liaise with Suppliers and Locations to resolve any issues that may arise with regards to Invoicing / Iexpense & RCTI invoices / supporting documents.
• Work closely with Purchasing, Vendor Master, Payment Teams, Records to Report Teams and Payroll Teams in resolving any queries, concerns and feedback that may arise on a daily/weekly, monthly or ad-hoc basis.

• Follow up on outstanding bank items in line with standard deadline, including timely catch up and escalation to keep zero or minimal outstanding items for month-end or year-end.
• Maintain detail audit trails and documentations in payment operations.
• Work closely with Cash Management (CM), locations and invoicing team in resolving the bank open items on weekly /monthly basis.
• Provide efficient and pro-active response.

• Ensure all the tickets assigned been resolved on timely manner as per the SLAs in the ticket management system (Service Now).
• Respond to the request or queries with high quality & to maintain high productivity as per the KPIs.
• Ensure the Aging Report monitoring is performed on daily basis and team adherence to the follow up process with location timely (as per SOP).
• Follow up on outstanding bank items in line with standard deadline, including timely catch up and escalation to keep zero or minimal outstanding items for month-end or year-end.
• Maintain detail audit trails and documentations in Invoice/expense operations..

• Identify opportunities and implement process improvements, simplifications and standardization.
• Reviews workflows and procedures to close service gap to ensure productivity.
• Constantly review and maintain accurate and up to date SOPs and reference materials.
• Support P2P improvement projects.

• Build and sustain effective relationships with locations, Project Team and Quality to deliver quality performance and implement best practices.
• Engage the stakeholders to resolve any operational issues.
• Manage engagement with internal customers to monitor and obtain feedback on Invoicing service levels and outcomes.
• Interact closely with suppliers and bankers.
• Extend full support to other team members across other stream and function to meet BSC commitments to the customers as one BSC.

Job Requirements

• 1 - 3 years of relevant working experience in payment / invoicing either medium or large scale industry.
• Good analytical skills to perform payment analysis and reconciliations.
• Ability to apply defined Purchasing rules throughout the Requisition to Purchase Order issue process.
• Effective people skill working with service oriented team in a shared service environment.
• Strong customer service orientation.
• Good verbal and written communications skills
• Relevant tertiary qualifications: Diploma/Degree in Accounting, Mathematics, Commerce or Business Administration
• Flexibility to working shift hours in supporting different countries
• Excellent attention to detail and a drive for consistency

• Intermediate level in Microsoft Excel and/or Access, competency in VBA would be an added advantage.
• SAP
• Oracle

Additional Info