Job Description

• Ensure all payrolls within designation are accurately and timely processed within the agreed SLAs, also adhering to the statutory requirements, business policies and company guidelines.
• Handle queries and perform first level investigation in relation to pay and statutory calculations, payroll procedures and other payroll related matters.
• Explain payroll results to employees and location stakeholders through analysing changes which would affect payroll calculations, i.e. timecard hours, people change records or system configuration changes.

• Develop and utilise excel spreadsheets to perform checks and analysis on records in payroll system and time system to identify any inconsistency, abnormality and error. 
• Maintain details of audit trails and documentation in payroll operations.
• Support post payroll activities on payroll reconciliations, third party payments, bank payments and month end reporting within the agreed timelines.

• Provide inputs and participate in user acceptance testing in system maintenance and upgrade of multiple system processors in payroll cycles, including time management system Oracle Time Labour (OTL), people data system (Oracle), payroll system (SAP), ticket management system (Service Now & Sharepoint) and data exchange server (Biztalk).

• Adhere to established standard operating procedures and inform senior analysts on changes or deviations on SOPs and reference materials.
• Identify opportunities, prepare business case and participate in approved process improvements, simplifications and standardization.
• Support H2R improvement projects.

• Responsible for issue resolution, data analysis and customer complaints through working with vendors, other teams and location stakeholders.
• Activity participate operation calls (Level 0) with finance, people groups and payroll vendor for each pay cycle run.
• Clearly understands H2R scope of services on supported regions (HRIS, Payroll & Time admin).
• Extend full support to other team members across other stream and function to meet BSC commitments to the customers as one BSC.

Job Requirements

• 1 - 3 years of relevant working experience in payroll either medium or large scale industry.
• Experience in payroll procedures and practices, country statutory and high volumes (500 headcounts and above).
• Working knowledge of integrated payroll systems preferably on SAP and OTL.
• Good analytical skill to perform payroll analysis and reconciliations.
• Effective people skill working with service oriented team in a shared service environment.
• Relevant tertiary qualifications: Degree in Accounting, Mathematics, Commerce or Business Administration
• High level of interpersonal skills with ability to build and maintain relationships, obtain cooperation and develop collaborative and positive working culture.
• Pro-active and goal oriented.
• Excellent attention to detail.
• Ability to handle large volumes and manage multiple tasks effectively.
• Customer focuses and consistently strives to exceed customer needs.
• Good verbal and written communications skills
• Flexibility to working shift hours in supporting different countries.

• Intermediate level in Microsoft Excel and/or Access, competency in VBA would be an added advantage.
• SAP
• Oracle