Customer Support Executive
Deriv Services Sdn Bhd
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RMNaNK
Cyberjaya/Kuala Lumpur
Full-Time
Job Description
Your role: As our Customer Support Executive, you will serve as the voice of the company, and help our customers resolve and reduce the issues they’re facing with our products and services. The frontline is essential to our business and you are expected to deliver world-class customer service that creates customer loyalty and promotes business growth.
You will:
- Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures
- Communicate solutions to customer issues in a clear, concise, friendly, and timely manner
- Respond to customer enquiries by phone, email, social media, and live chat daily
- Process applications and customer documentation according to relevant policies and regulations
- File records and documents of customer interactions according to existing guidelines Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base
- Collaborate with members of our IT team to identify new ways to improve our products and services for customers
- Be part of a 24/7 (Day and Night) rotating shift schedule, alternating with Customer Support team members around the world
Job Requirements
- You should be passionate about what Binary.com stands for, and what we do.
- As our Customer Support Executive, you must genuinely enjoy helping others.
- You are naturally curious, love solving problems, and will go the extra mile to make our customers happy.
- You are also a patient and enthusiastic communicator who enjoys engaging with even the toughest customers.
- To excel in this role, you must have: Excellent English language skills, both oral and written
- Proficiency in a second language (both oral and written) is preferred
- Previous work experience in a customer service and/or marketing role
- Experience in the financial services industry is preferred
- A university degree in marketing or computer science is a plus
Company Benefits
Freedom and flexibility
We offer a casual dress code, freedom to work with advanced tech stacks, and a flat organizational structure.
Agility
Our talented graphics designers create compelling user interfaces, our quants produce best-in-class options pricing.
We Value and Develop Talent
Our recruitment procedures are rigorous, highly selective, and designed to identify the top 10% of talent available in any given career field.
Competitive Employee Benefits
With a market-based remuneration structure, an annual cash bonus plan, health benefits for you and your family, travel and internet allowances.
A World-class Workforce
We value the cultural diversity that provides us with a unique competitive advantage.
Technical Excellence
Applying the latest web technologies to the global financial markets is a most interesting challenge.
Additional Info
Experience Level
1 - 7 Years of Experience
Job Specialisation
Clerical, Administrative & Secretarial
Company Profile
Deriv Services Sdn Bhd
If you love innovating and doing extraordinary work, join us. Together, let’s build the future of online trading.
Customer Support Executive
Deriv Services Sdn BhdRMNaNK
Cyberjaya/Kuala Lumpur
Full-Time
This job is no longer available