Customer Happiness Representative @KL

Operations and admin
Full-time
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Sentul , Kuala Lumpur

About The Job


What can you get? 


Cool working place in KL, flexible working hours, nice colleagues, fun & creative culture, learn to become a future entrepreneur, full-time salary, and more interesting projects!


We are looking for recent graduates (or with 1-3 years experience) that have experience/willingness to learn in



  • Master of all communication channels: Speak to customers on the phone, reply via email, WhatsApp, Instagram, Facebook, write letters….

  • Be customers’ best friend and make their day

  • Collect data about customer happiness, help analyse customer segments and behaviour, support building a tailored user experience

  • Work closely with our operations and kitchen crew to perform last minute miracles

  • Amaze customers with your responsiveness and friendliness

Your Requirements


Is FITGEAR for you?



  • People-pleasers. As evident from the job title, your main objective will be to keep our customers happy!

  • Must be fluent in English

  • Well-versed with internet culture

  • Must have Passion (and patience) to talk to customers all day, every day!

  • Highly organized, confident, self-motivated and persistent

  • Are you passionate to create something revolutionary to people?

  • Are you enthusiastic to build something from scratch?

  • Do you love to work with fun, have self-motivation and dream big to be part of exciting team? 

  • Would you have previous 1-2 years experience in sales, marketing, customer service part time or full time ? (Preferred)

  • Would you have experience in the e-commerce / marketplace / fashion apparel industry? (Optional)


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Our Culture

OUR CULTURE

Cool working place in KL, flexible working hours, nice colleagues, fun & creative culture, learn to become a future entrepreneur, full-time salary (RM3-5K), and more interesting projects!

THE STORY OF FITGEAR™

A travel essential T-shirt that sold 15,000pcs worldwide within 2 months. FITGEAR™ was founded by a group of fashion designers with a simple idea:


"Why should we pay so much for premium quality?!"


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→ Travel the world for best materials


With the mission, the team began looking for the best fabrics and top garment manufacturer from Vietnam, Taiwan, and Malaysia one by one knocking the doors...After 6 months of R&D and market testing, FITGEAR™ has now successfully launch of the first Wind Series & Storm series!


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→ "Premium quality, honest price"


All greatness comes from the persistence of dreams. The team handpick top-quality materials and production, and reduce the cost with innovative mode: Factory → Customers, cut the middleman, 100% online shopping shipments, bringing the most "honest" price to customers.


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→ Kickstart by pre-order. Small cap, big dream!


"Soon, FITGEAR™ is possible to bring an ultimate outdoor backpack ~RM300 (USD70) to everyone at just RM89 (USD), through our innovative supply model and provide quality assurance for three years."
Now, we're looking for talents for our global expansion. Get on the boat, we're ready to roll! 

Online store → www.fitgear.shop

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