Customer Service Team
Ciro Solution
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RM 2500 - RM 5000
Jalan Mayang Sari
Full-Time
Job Description
- Provide support to clients on web, mobile & apps. - Must have strong troubleshooting and communication skills. - Work closely with other department team to escalate and follow issues. - Able communicate issues and status clearly to various group. - Follow up on issue status, work with developers/infrastructure supports on root cause analysis, resolution and update tickets timely logged in bug tracker system. - Continue improvement to meet service level agreement with clients. - Perform any ad-hoc duties which will be assigned by superior as and when required.Job Requirements
- Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent. - Required Language(s): Mandarin and English (Write, read and speaking is proficient) - Preferably Executives specializing in Software Application Support/Development or equivalent. - Applicants must be willing to work in KL. - Applicants must be willing to work shift especially night shift. - Good learning attitude - Ability to work in a team - Strong problem solving - With 1 year experience in related field is an added advantage. - Fresh graduates, SPM and STPM holder are welcomed to apply.Additional Info
Experience Level
0 - 7 Years of Experience
Job Specialisation
Customer Service
Company Profile
Ciro Solution
Ciro is a leading mobile games/apps development company. Having a long presence globally, Ciro is equipped with the best expertise and experience to set the new standard in mobile development and our aim is to become the leader in our field. It is our culture and mission to continuously improve our people, our products and our services through pursuing and integrating cutting-edge ideas. With the implementation of this culture we believe we will impact lives and contribute to the IT industry in a positive way.
Customer Service Team
Ciro SolutionRM 2500 - RM 5000
Jalan Mayang Sari
Full-Time
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