Call Center Customer Service (Mandarin Speaker | Bangsar)

Recruitment Firm
Accounting and finance
Full-time
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Bangsar, Kuala Lumpur

About The Job

Industry: Online wellness company

  • Attend to all Inbound on overall customer service related matters as well as customer queries within set KPI.
  • Ensure complete follow through on all customer queries and investigation.
  • Escalate issues to relevant departments or person in charge to resolve the matter in a timely manner.
  • Participates in customer satisfaction improvement initiatives and call quality by monitoring and leading by example.
  • Assist the Customer Service Team Lead/Supervisor with Call Center administrative tasks as required.
  • Provide “World Class Service” to the customers by executing excellent Customer Service handling skills.
  • Accepts change by demonstrating a positive attitude when change occurs.
  • Supports the call center by proactively suggesting business improvement ideas.
  • Participate in all training, meetings and activities conducted by department and company.

Job Requirements

  • SPM/Diploma/Degree holder
  • Fresh graduates welcome to apply
  • Experience in call center applications, workforce applications, quality monitoring tools and applications, center reporting tools and technologies will be an added advantage.
  • Able to adhere to working hours, 5 days a week (Mondays to Saturdays 10:00am - 7:00pm, Month end (30th/31st) 10:00am – 9:00pm)
  • Good problem-solving skills
  • Strong communication skills and multi-tasking ability.
  • Proficient in written and spoken English, Bahasa and Mandarin
  • Proficient in the use of Microsoft Outlook, Excel, PowerPoint and Words
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