Job Description

• Providing 'best in class' customer service whilst portraying a proactive manner to TIME's customer base. 
• Handling inbound and outbound telephone calls, emails and other relevant administration tasks efficiently.
• Responding to calls and emails to assess customers' technical support needs as well as handle/route those issues accordingly. 
• Providing first level technical support on Internet connectivity using documented procedures and available tools. 
• Identifying and providing input on unique/recurring customer problems. 
• Updating customers about product line and service offerings, current products and technologies. 
• Escalating issues to Support teams in resolving customers' issues to their complete satisfaction. 
• Maintaining accurate call logging and tracking into Call Support database.

Job Requirements

• Have a Degree in any IT disciplines/ Diploma in relevant field.
• Be able to work in shift hours. 
• Be able to understand and appreciate the call centre environment.
• Have good verbal and written communication as well as listening skills 
• Be professional and patient.
• Be customer and results oriented.

Additional Info