Customer Success
Oddle Sdn Bhd
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Undisclosed
Oval Damansara
Full-Time
Job Description
You will work closely with the local team as well as the Customer Success team in Singapore to assist our rapidly growing customer base with training, deployment and adoption; guiding our F&B merchants on how to navigate the Oddle solution as well as educating them on best practices. If you are passionate about human relationships and feel rewarded by helping others achieve success, we would love to hear from you! Here is what your role entails: 1. As the product expert of Oddle, you will educate the local team as well our merchants on latest system updates, new key features and answer any other questions on the product. You will also contribute to our online Help Centre page by creating useful videos and articles as well as provide a product training to all new Oddle employees. 2. You will ensure our merchants derive the best value from the Oddle system by tracking and analysing their usage of the Oddle system and provide guidance to merchants when required. You will also identify potential business opportunities and make recommendations of best practices in the online F&B industry to merchants. 3. You will engage our merchants at various stages of their life cycles via various channels like automated e-mail drip campaigns, telephone, e-mail and / or meetings and prepare internal reports with key metrics of customer success. You will also work closely with the sales team, providing them the support and reports to pursue merchant renewals.Job Requirements
- Natural people person - Strong communication skills - Logical thought process - Attention to detail - Solid learning ability and able to think on your feet - Highly-motivated, results-driven and able to thrive under pressure - Take pride in customers’ delight - Multilingual a plus - Background in customer service, PR, sales and / or business operations a plusCompany Benefits
Office
Awesome location with a great view!
Company Laptop
Now you can work from anywhere :)
Phone Allowance
Use the phone allowance to build great relationships with the team and our clients through communication
Car Allowance
Part of the sales team? Use the monthly car allowance to fuel your ride
Health Insurance
Your health will be taken care of
Pantry
Snacks provided to fuel yourself through the day
Additional Info
Experience Level
1 - 7 Years of Experience
Job Specialisation
Advertising & Branding, General Sales, Digital Marketing
Company Profile
Oddle Sdn Bhd
Building a sustainable future for the F&B Industry
At the heart of Oddle is a passionate team across Asia, committed to supporting the F&B industry with results-oriented solutions.
At the heart of Oddle is a passionate team across Asia, committed to supporting the F&B industry with results-oriented solutions.
Every year, 60% of restaurants fall off the market. New names get lost in the sea of competition. Customised solutions are too expensive. Cheap solutions are inadequate. Concerns on lowering operating costs make it harder for restuarants to reach the next tier of success.
Stay Ahead of the Game
To come out on top, restaurants must explore innovative ways to grow. Oddle’s mission is to enable every restaurant to take charge of their future through connecting with their best customers, via our omnichannel platform that gives maximum results.
Always Restaurant First
Being restaurateurs, we understand the obstacles faced by those in the industry. That’s why we started Oddle. We want to make it easy for restaurants to engage, manage and grow their F&B business through an all-in-one online ordering system.
We Win When You Win
Staying competitive is not going to get easier, but it will get smarter with Oddle, as we take your restaurant to the next level together.
