Customer Happiness & Operations Executive (eCommerce)

Operations and admin
Full-time
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Damansara Jaya, Selangor

About The Job

Responsibilities

  • Be people-pleasers, as evident from the job title, your main objective will be to keep our customers happy!
  • Handling customer inquiries throughout all social media platforms and email. 
  • Analyse customer feedback while continuously looking for ways to improve customer experience.
  • Responsible for daily e-commerce order processing and fulfilment. 
  • Liaise with our warehouses in US, AU and CN. 
  • Focused on customer satisfaction, service and happiness. Process returns / exchange. 
  • Provide administrative support, as and when required. 


Why you need to join us!
  • Competitive pay.
  • Exposure to a very international working environment, we serve customers from over 36 countries with 3 international warehouses & offices.
  • Significant responsibility and opportunity to learn/grow in different aspects of the business.
  • Work with the smartest and most passionate individuals

Job Requirements

  • A BIG passion for helping customers. 
  • Lots of self-drive with a motivation and desire to succeed. 
  • People-Loving / People-Serving Attitude 
  • Strong conversational and rapport-building skills 
  • Strong writing ability. 
  • Strong problem-solving skills. Numerate, analytical, with good attention to detail 
  • Fast Learner 
  • Willingness to “go the extra mile” if required 
  • Team player who enjoys working in an energetic, fun, environment 
  • Keen interest in professional development and career growth 
  • Intermediate / Advanced level of Computer / Techno Savviness 
  • Experience is not required 

Our Culture

ABOUT US

RPG was founded back in 2016 in Melbourne, Australia. Since then we have offices in Malaysia, Phillipines & US.

We currently have 3 brands under the ownership of RPG. We don't believe in 9-to-5, meetings for the sake of meetings and casual Fridays (it's pretty casual everyday). We want you to push boundaries, change the game and create impact everyday by doing things that matter. Get your hands dirty from building scalable operations, growth hacking, community building, business development, product development and customer care. No two days are ever the same and we like it that way. 

If you're smart, hardworking and anyone has ever called you crazy, then we want you to become part of the family. 

CULTURE

Cool working place in Damansara Jaya, flexible working hours, friendly colleagues, fun & creative culture, zero discrimination, dynamic team from all kinds of background (lawyer, actuary, chartered accountant, finance etc) , and more interesting projects!

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