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Customer Happiness Executive (Bilingual)

Fave
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RMNaNK

Bangsar South

Full-Time

Job Description

WE'LL NEED YOU TO: 
  • Be people-pleasers, as evident from the job title, your main objective will be to keep our customers happy! 
  • Share your ideas and hold the strong belief that any role can carry impact when done with hard work and passion 
  • Be a subject matter expert of Fave from the point-of-view of customers to back-end production. There's always something new being developed so this is an ongoing challenge 
  • Influence the direction of Fave. Talk to customers, put yourself in their shoes, identify and recommend changes/optimization to improve everyone's experience 
  • Communicate clearly and efficiently to our customers and team members via chat and email 
  • Be accountable. You are the voice of the customer, you need to proactively seek for action and solution until each concern of customer is addressed

Job Requirements

WE'RE EXPECTING YOU TO HAVE: 
  • Willingness to work night shift
  • Fluency in English, Mandarin & Cantonese
  • Problem solving skills and experience in trouble-shooting (Google should be your best friend!) 
  • Well-versed with internet culture 
  • A curious mind and fast-adapter to changing technology. You should enjoy learning about new products & how things work 
  • Excellent communicator. You should be able to interpret any complex content into something understandable by the average user 
  • Ability to change focus while still aiming for the greater goal - Passion (and patience) to talk to customers all day, every day! 
  • Candidate must be pro-active, thick-faced, quick to adapt, kind, and a sense of humour will help

Additional Info

Experience Level

0 - 3 Years of Experience

Job Specialisation

Clerical, Administrative & Secretarial


Company Profile

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Fave

Fave is one of Southeast Asia's leading fintech platforms; providing a smart payment app for the smart generation of consumers to pay & save. Fave also empowers offline businesses to grow and digitally connect with their customers in a whole new way. Fave is on a mission to maximise joy & value in every shopping experience and accelerate the offline world’s transition to the digital economy.
Fave currently operates in 35 cities across Malaysia, Singapore, and Indonesia. Fave has launched in India in September 2021.
If being a part of a digital revolution in the fastest-growing region in the world excites you, get in touch today!

company-logo-image

Customer Happiness Executive (Bilingual)

Fave

RMNaNK

Bangsar South

Full-Time

This job is no longer available